Last Updated: [21-08-2026]
Introduction
Yellow Top Taxi (“we,” “us,” “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi dispatch services, mobile application, website, or interact with us by phone.
By using our services, you consent to the data practices described in this policy.
Information We Collect
a) Personal Information You Provide:
Contact Information: Your full name, phone number, email address, and home or work address when you create an account, book a ride, or contact customer service.
Payment Information: Your credit/debit card number, expiration date, and security code. Please note that we use secure third-party payment processors, and we do not store your full payment card details on our servers.
Booking Details: Pick-up and drop-off locations, travel routes, the time and date of your journey, and any special instructions or requests (such as accessibility assistance or larger vehicle requests).
Account Information: Username, password, and preferences for our app or service.
b) Information Collected Automatically:
Location Data: With your permission, we collect precise real-time location information from your device (GPS) to dispatch a driver to your location, track your trip for safety and efficiency, and provide customer support. You can enable or disable location services through your device settings.
Device Information: We may collect information about the device you use to access our services, including hardware model, operating system, device identifiers, and mobile network information.
Usage Data: We collect information about how you interact with our services, including features used, website activity, and IP address.
c) Information from Drivers:
For our driver partners, we collect professional information such as driver’s license details, vehicle registration, insurance, and background verification information as required for operational, regulatory, and safety purposes.
How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain our taxi and transportation services
Process bookings and payments
Create and manage customer accounts
Communicate ride confirmations, updates, and receipts
Improve our services and customer experience
Ensure the safety and security of passengers and drivers
Send promotional offers and service updates (you may opt out anytime)
Comply with legal obligations and resolve disputes
How We Share Your Information
We may share your information in the following situations:
With Drivers: We share your first name, pickup location, and destination with the assigned driver to complete your trip.
Service Providers: We may share information with trusted third-party vendors who support payment processing, hosting, analytics, customer support, and communication services. These providers are required to maintain confidentiality.
Legal Requirements: We may disclose information if required by law, court order, or government authority, or when necessary to protect our rights, safety, and operations.
Business Transfers: In the event of a merger, acquisition, or business transfer, customer information may be included as part of transferred assets.
We do not sell or rent your personal information to third-party marketers.
Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
Your Data Protection Rights
Depending on applicable laws, you may have the right to:
Access and update your personal information
Request deletion of your personal data
Opt out of marketing communications
Control location permissions through your device settings
To exercise any of these rights, please contact us using the information below.
Security of Your Information
We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, loss, or disclosure. While we take reasonable measures to secure your information, no electronic transmission or storage system can be guaranteed 100% secure.
Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that such information has been collected, we will take steps to remove it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page along with the revised “Last Updated” date. We encourage users to review this policy regularly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:
Yellow Top Taxi
Phone: 778-480-8008
Disclaimer: This privacy policy template is provided for informational purposes only and does not constitute legal advice. It is recommended that Yellow Top Taxi consult with a qualified legal professional to ensure compliance with applicable privacy laws and regulations, including PIPEDA and other relevant Canadian legislation.
